Family Wellness Kit

Carvaan offers a selection of teas, including Carvaan Premium Assam Loose Leaf Tea, Carvaan Assam Loose Tea, Butterfly Pea Flower Tea, and Hibiscus Flower Tea. We also offer Gir Cow Vedic A2 Ghee made using the traditional Bilona method.

Both are Assam tea products. Please refer to the individual product pages for their specific descriptions, pack sizes, and pricing to choose the option that best suits your needs.

If you enjoy traditional milk chai, explore our Assam tea range. Review the individual product descriptions to select the option that best matches your preferences.

These are flower-based tea products. Visit their respective product pages for ingredient details, preparation guidance, and other product-specific information.

Please refer to the relevant product page and product packaging for ingredients, net quantity, storage guidance, and other available product details.

Follow the brewing instructions provided on the product packaging or product page. The ideal preparation may vary depending on your preferred tea strength and whether you prepare milk chai or another style of tea.

Please follow the preparation instructions provided for the specific product. Refer to its product page or packaging for recommended quantities and brewing guidance.

Store your tea in an airtight container in a cool, dry place. Keep it away from direct sunlight, moisture, and strong-smelling ingredients. Close the packaging securely after use and follow any additional storage instructions on the label.

Store the ghee according to the instructions on its packaging. Keep the container tightly closed, protect it from moisture, and use a clean, dry spoon when serving.

Browse our products, select the product and pack size you want, add it to your cart, and follow the checkout instructions to complete your purchase.

Please contact Carvaan customer support as soon as possible if you need to request a change. Changes may not be possible once an order has been processed or dispatched.

Please refer to the order confirmation provided after checkout. If you have questions about your order status, contact us with your order details.

Available payment methods are displayed at checkout. Please check the options shown there before completing your order.

COD availability may depend on the delivery location and the options enabled for your order. Please check the available payment methods at checkout.

We aim to process and dispatch all confirmed orders within 2–3 business days. Processing may take longer during holidays, promotional periods, or unforeseen operational disruptions.

Delivery timelines vary depending on your location and the courier service handling your order. Any delivery estimates provided are subject to change.

Where tracking is available, we will share the relevant shipping or tracking details so you can follow your order's progress.

Enter your delivery PIN code at the relevant location on the product page or checkout, if a PIN-code checker is available. You can also contact customer support for assistance.

Delivery delays may occur due to courier service disruptions, weather conditions, or circumstances beyond our reasonable control. If your order appears delayed, contact us with your order number so we can assist you.

Contact customer support as soon as possible with your order details. Address changes may not be possible once the order has been processed or dispatched.

Please contact us within 48 hours of delivery. Include your order number and clear photographs or videos of the product and packaging so we can review the issue.

No. Due to the nature of tea products, opened or used products are not eligible for return.

You may report an issue if your product arrives damaged, tampered with, expired, or defective, or if you receive the wrong product or an incorrect quantity. Requests are reviewed in accordance with our Returns, Replacements & Refunds Policy.

Please report the issue within 48 hours of delivery. Provide your order details and clear photographs or videos of the product and packaging.

For approved complaints, Carvaan may provide a replacement or refund to the original payment method, as appropriate.

Approved refunds are generally processed within 5–7 business days. The time it takes for the amount to appear in your account may vary depending on your bank or payment provider.

Please visit the Returns, Replacements & Refunds Policy page on our website for the complete terms.

You can contact our customer support team at +91 93286 75147 for assistance with orders, delivery, product queries, and other concerns.

Please provide your order number, registered mobile number or email address, and a clear description of your concern. For damaged or incorrect deliveries, include photographs or videos where relevant.

Visit the relevant product page for available product information, or contact us at +91 93268 75147 if you need further assistance.