At Carvaan, we want you to receive your products in the best possible condition. Due to the nature of tea products, opened or used products are not eligible for return.
When Are Returns or Replacements Accepted?
We accept return or replacement requests only in the following circumstances:
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The product arrives damaged, tampered with, expired, or defective.
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You receive the wrong product or an incorrect quantity.
How to Report an Issue
If you experience any of the issues listed above, please contact us within 48 hours of delivery. To help us resolve your concern promptly, please provide:
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Your order number and order details.
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Clear photographs or videos showing the issue with the product.
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Photographs or videos of the product packaging, where relevant.
Refunds & Replacements
Once we review and approve your complaint, we may offer a replacement or a refund to your original payment method, as appropriate.
Approved refunds are generally processed within 5–7 business days. The time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.
For assistance with a return, replacement, or refund request, please contact our customer support team with your order details.
Thank you for choosing Carvaan.