At Carvaan Tea, we aim to process and dispatch your orders promptly. Please review our shipping and delivery guidelines below.
1. Order Processing & Dispatch
We aim to process and dispatch all confirmed orders within 2–3 business days. Processing times may vary during holidays, promotional periods, or due to unforeseen operational circumstances.
2. Delivery Timelines
Delivery times may vary depending on your delivery location and the courier service handling your order. Any delivery timelines provided are estimates and may be subject to change.
3. Shipping & Tracking Updates
Where tracking is available, we will share the relevant shipping or tracking details to help you follow your order's progress.
4. Delivery Delays
Although we make reasonable efforts to ensure timely delivery, delays may occur due to courier service disruptions, weather conditions, or other circumstances beyond our reasonable control.
5. Accurate Delivery Information
Please ensure that your delivery address, mobile number, and other contact details are accurate and complete when placing your order. Incorrect or incomplete information may result in delivery delays or failed delivery attempts.
6. Damaged, Missing or Incorrect Orders
If your order arrives damaged, contains missing items, or includes an incorrect product, please contact us within 48 hours of delivery. Please provide your order number along with clear photographs or videos of the product and packaging, where applicable, so we can review the issue.
Approved complaints will be handled in accordance with our Returns, Replacements & Refunds Policy.
7. Contact Us
For shipping or delivery assistance, please contact Carvaan Tea:
Contact Number: +91 93286 75147
We're here to help with your order-related queries.