Refund policy

Carvaan Tea products are non-returnable once opened or used due to the nature of the product.

Returns/replacements are accepted only if:

·       The product is damaged, tampered, expired, or defective.

·       The wrong product or quantity is delivered.

Please report any issue within 48 hours of delivery with your order details and clear photos/videos of the product and packaging.

For approved complaints, we may provide a replacement or refund to the original payment method. Refunds are generally processed within 5–7 business days after approval.